Similar to 9-1-1, 211 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 211, the connections are to human services and community resources tailored to meet caller needs. The 211 Data and Technology Assistant will focus on the technology side of the 211 system: managing the Workforce Management System (assisting the 211 Contact Center with staffing), managing the three regional websites and automated reporting, as well as assisting the database team with any RTM (information & referral/client tracking software) issues or serving as a backup when it comes to resource updates or on-call issues. The position will start as temporary, with the goal of becoming a regular, full-time position. Bachelor’s degree or equivalent with relevant experience required.
United Way is looking for 2-1-1 Resource Navigators!
We are urgently in need of service-oriented, computer savvy 2-1-1 Resource Navigators to help our community with basic needs, free tax assistance, and COVID-19 services. This is not your ordinary call center job! We hire dedicated, talented people with big hearts to handle customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources. Visit our Careers page to apply or CLICK HERE to be redirected.