211 is an easy-to-remember number that helps people assess their needs and link them directly to resources and information that could change their circumstances for the better. This position reports to the 211 Contact Center Manager. The 211 Resource Navigator is the heart of 211. The Resource Navigator is trained to interact with a person in need, provide the best referrals available, and follow-up to make sure assistance has been received. The individual handles customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services resources while maintaining complete confidentiality. The individual handles sensitive information and adheres to HIPAA compliance. Resource Navigator ensures that responses to inquiries are completed in a timely manner and according to all established service and Inform USA quality standards. This position focuses on showing empathy, patience, compassion, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc.

This position is a contract funded temporary position with possibility to become permanent based on funding and performance.

The Corporate Engagement Manager is accountable for achieving fundraising goals within a portfolio of corporate campaign accounts and responsible for contributing to the achievement of United Way of Southwestern PA’s mission and vision by maximizing revenue. The Corporate Engagement Manager will lead the relationship management, while developing, implementing, and managing corporate campaign strategies to grow annual, multi-million-dollar revenue and year-round engagement to increase overall contributions.

A bachelors degree is required. Prior experience with outside account management, sales presentation skill and/or fundraising is preferred. An equivalent combination of experience and education may be considered in lieu of education.

Annual Salary
Pay Grade 105
Salary Range – $46,041 – $54,075

United Way of Southwestern PA (United Way) focuses on solving the pressing issues you care about by bringing together the entire community – policymakers, corporate leaders, excellent agency partners, and individuals who want to help – to assist our neighbors in need and develop long-term solutions. No other single local non-profit can mobilize all these partners and bring them together to achieve results. Together we have the opportunity to transform the lives of so many people throughout Pennsylvania and accomplish long-lasting impact.

United Way’s Tocqueville Society is made up of the region’s leading philanthropists who are working together in Pittsburgh and Southwestern Pennsylvania to make a meaningful impact in our community and effect positive change for people in need. Tocqueville members set the standard for giving and humanitarian service in our community by donating $10,000 or more annually.

United Way is looking for a dynamic, experienced professional to cultivate, solicit, and steward major and planned gifts from local individuals and families. The ideal candidate will have experience and success securing contributions at a $10,000+ level.

United Way’s Tocqueville Development Officer will have responsibility for overseeing the retention, growth, and engagement of all aspects concerning United Way’s Tocqueville Society members and prospects. This individual is responsible for relationship management and direct solicitation of gifts for a portfolio of 100-120 current Tocqueville members.

The Tocqueville Development Officer, as the primary relationship holder, will develop and implement planned giving prospects to secure significant and deferred gifts from donors through estate planning and other types of gifts.

A bachelor’s degree and more than five (5) years of non-profit fundraising experience, with at least three (3) years in a role focused on gift identification, cultivation, solicitation, and recognition is required. Three (3) to five (5) years if experience with various types of planned giving instruments is preferred. An equivalent combination of experience and education may be considered in lieu of education.

Annual Salary
Pay Grade 109
Salary Range – $67,362 – $79,207