Entries by akougher

211 Database Coordinator

United Way of Southwestern Pennsylvania
Pittsburgh Office

The United Way of Southwestern Pennsylvania is seeking a 211 Database Coordinator for our Allegheny County focused initiative, an exciting initiative that links thirty counties in Pennsylvania with easily accessible and accurate information about community resources. 211 is a nationally recognized, easy to remember phone number that is currently available to 94% of the American public. This service provides an efficient connection between people seeking assistance with available local health and human service resources. The 211 Database Coordinator will focus on ensuring that the data available for the project is as up-to-date and accurate as possible and is following National Alliance of Information and Referral Systems (AIRS) and PA 211 standards. The 211 Database Coordinator will also be responsible for regional reporting, organizing community awareness events, as well as managing overall updates in the system, raising community awareness of 211 and always promoting collaboration among agencies.
A Bachelor’s degree in a Human Services related field is preferred. Equivalent experience may be considered in lieu of education.
Annual Salary
Pay Grade – 102
Salary Range – $33,600 – $49,400

Allegheny County Project Manager

United Way of Southwestern Pennsylvania
Pittsburgh Office

United Way of Southwestern Pennsylvania is seeking a Project Manager to oversee the collaboration between Allegheny County’s Department of Human Services (DHS) and PA 211 Southwest. 211 is a nationally recognized, easy to remember phone number. It provides an efficient connection between people seeking assistance with available local health and human service resources.

Reporting to the 211 Southwest Senior Director, the Allegheny County Project Manager will work with Allegheny County DHS to ensure both parties’ expectations for their contract are being met; act as DHS’s primary point of contact for the ongoing partnership and an expert in the project’s status; and provide required metrics and data upon request. Working collaboratively with Allegheny County DHS, this position will participate in joint data analysis projects, plan marketing strategies, and set shared goals for the partnership.
An Associates degree with five or more years of experience in progressive project management experience and two (2) years of non-profit and/or social services/human services work experience is required. A Bachelor’s degree in a social service or related field is preferred. Equivalent experience may be considered in lieu of education.
Annual Salary
Pay Grade – 106
Salary Range – $49,100 – $57,800

Regional Donor Engagement Manager

United Way of Southwestern Pennsylvania
Westmoreland Office

United Way of Southwestern PA (UWSWPA) focuses on solving pressing issues by bringing together the entire community – policymakers, corporate leaders, agency partners and individuals – who want to assist our neighbors in need and develop long-term solutions.

This member of the UWSWPA regional team is accountable for donor acquisition and retention, focused on engaging a portfolio of individual donors, agency partners, professional networking groups and companies/organizations not traditionally partnering with UWSWPA in Westmoreland, Fayette, Butler and Armstrong Counties, contributing to the achievement of UWSWPA’s mission and vision by maximizing revenue. The Regional Donor Engagement Manager will develop and implement fundraising strategies that grow campaign revenue and year-round engagement to increase overall contributions.
A Bachelor’s degree or equivalent combination of education and experience. Equivalent experience may be considered in lieu of education.
Annual Salary
Pay Grade – 104
Salary Range – $40,600 – $47,800

Meet Leigh Orbich

It’s not often you get to change lives but Leigh Orbich gets to make an impact every day at the 211 Contact Center.

Meet Lisa Kelly

Meeting new people has been Lisa Kelly’s specialty for more than two decades, and she loves every minute of it. As one of United Way’s Tocqueville Development Officers, Lisa works directly with Tocqueville Society members and helps them become involved in the work of UWSWPA.

Quality Assurance & Training Specialist

United Way of Southwestern Pennsylvania
Pittsburgh Office

United Way of Southwestern Pennsylvania is seeking a Quality Assurance & Training Specialist for PA 211 Southwest, Southeast, and Northwest. 211 is a nationally recognized, easy to remember phone number. 211 provides an efficient connection between people seeking assistance with available local human service resources.

Reporting to the Quality & Training Manager, the Quality Assurance & Training Specialist will operate at the PA 211 Southwest call center to assist in the creation and presentation of training materials to new hires in person. This specialist will monitor contact center interactions (calls, texts, chats, referrals, and follow-ups) to check for adherence to established protocols, provide ongoing coaching to Resource Navigators, and share coaching observations with supervisors to shape further necessary training.

A high school diploma or GED equivalent with one (1) year of related quality and training experience is required. An Associates or Bachelor’s degree in a related field or two (2) to three (3) years’ of experience of related quality and training experience is preferred. Equivalent experience may be considered in lieu of education.

Annual Salary
Pay Grade – 102
Salary Range – $37,000 -$38,900

211 Resource and Data Manager

The 211 Resource and Data Manager oversees the development, implementation, and improvement of all aspects of resources and data in all regions served by PA 211 Southwest. The individual will manage a team of Database Specialists to ensure that the database is properly updated and maintained while adhering to HIPAA compliance, the Alliance of Information and Referral Systems (AIRS) and PA 211 standards. The individual will be one of the key leaders of the PA 211 Southwest team to collaborate and act as a liaison with local government, non-profits, educational institutions, and partners to maximize and share data to achieve common community goals.

A Bachelor’s degree in a Human Services or a Technology/Database related field with experience in troubleshooting and providing instruction in the use of software and/or database is required. A knowledge of the Human Services and Social Delivery system in Pennsylvania is preferred.

Annual Salary
Pay Grade – 107
Salary Range – $54,000 – $63,600

Renee Sarver

Kennametal hosts an annual golf outing to support United Way. For 4 years I organized the event, each year bringing in close to $200K for United Way.

Wendy Bennett

“People may not realize there’s a lot of work and research behind United Way and the way they allocate these funds. The organization realizes that the people who live here know what they need best, and the organization listens.”