CAREERS

211 is an easy-to-remember number that connects people directly to resources and information. Whether a person is seeking essential services or looking for volunteer activities in his or her community, 211 is there 24 hours a day, seven days per week to help. United Way of Southwestern Pennsylvania provides critical information and referral services via phone, text, chat and web for 30 counties within Southwestern, Southeastern and Northwestern Pennsylvania and 10 counties within Southern Kentucky for afterhours. 

This position reports to the Senior Director of 211. Under the direction of the Senior Director of 211, the 211 Operations Manager manages the day-to-day activities necessary to operate all aspects of PA 211 Southwest, Southeast and Northwest. This is a hybrid remote & in-office position.

A high school diploma or GED equivalent is required with five or more years of non-profit and/or social services or human services operations experience is required. A bachelor’s degree in social services, technology or related field is preferred. An equivalent combination of experience and education may be considered in lieu of education.

Annual Salary Pay Grade 107 Salary Range - $55,620 - $60,000

211 is an easy-to-remember number that helps people assess their needs and link them directly to resources and information that could change their circumstances for the better. Whether a person is seeking essential services or looking for volunteer activities in his or her community, 211 is there 24 hours a day, seven days per week to help. United Way of Southwestern Pennsylvania provides critical information and referral services via multiple mediums including phone, text, chat and web for 30 counties within Southwestern, Southeastern and Northwestern Pennsylvania and 10 counties within Southern Kentucky for afterhours. 

The 211 Violence Prevention Lead Resource Navigator is the first point of contact for the Violence Prevention Navigators and assists the 211 Contact Center Manager with additional duties as assigned. This individual is responsible for mentor and supervisory duties related to the Violence Prevention Hotline in the absence of Contact Center Management. The Violence Prevention Lead Resource Navigator is expected to perform all Resource Navigator functions. The position is remote and must reside in Philadelphia County.

This position is grant funded. Employment is contingent upon the availability of funding.