Entries by Megan McCue

211 Data and Technology Assistant (Pittsburgh Office)

Similar to 9-1-1, 211 is a nationally recognized, easy to remember phone number that quickly and effectively connects people in need with resources. In the case of 211, the connections are to human services and community resources tailored to meet caller needs. The 211 Data and Technology Assistant will focus on the technology side of the 211 system: managing the Workforce Management System (assisting the 211 Contact Center with staffing), managing the three regional websites and automated reporting, as well as assisting the database team with any RTM (information & referral/client tracking software) issues or serving as a backup when it comes to resource updates or on-call issues. The position will start as temporary, with the goal of becoming a regular, full-time position. Bachelor’s degree or equivalent with relevant experience required.